Shipping & Returns

Shipping Policy

Our Commitment:

Our policy at H&H Offroad is to get your order to you as fast as possible, as economical as possible, and as safely as possible. When we can, we will attempt to ship items the same day or within 1-2 days if we have the item in stock. In the event that we have to order items from our suppliers, you receive an email with a shipping time estimate when we receive confirmation from the supplier. In the event of a delay in shipping, we will notify you of the expected shipment date. Many items/orders will not ship from our location in Pennsylvania. Your order may come from multiple locations and have multiple tracking numbers (when available). We do our best to provide accurate shipping rates for all orders, but in some situations, additional charges may be required. This happens most frequently on large orders requiring freight service or items shipped from a third party. In the event additional charges are required, we will contact you with the updated shipping fees.

Our Carriers:

Our systems use FedEx to estimate shipping for the majority of the products we sell on H&H Offroad. We will, at our discretion, choose to ship via FedEx, UPS, USPS, or another shipping carrier. Our goal is to be as effective and accurate as possible for shipping charges. Whenever possible, we will provide you with a tracking number(s) for your shipment via email. By purchasing products on this site, you are agreeing to this policy.

Local Pickup:

We only carry very limited stock on most items on hand at any given time. Please contact us before you order to check for item availability and arrange local pickup.

Damaged Items:

From the moment your order leaves our hands, or our suppliers’ hands, and is delivered to you, the shipping carrier is responsible for the shipment. All claims for lost or damaged goods should be reported to the carrier. Please inspect your shipment upon delivery. However, we value you as a customer and will work diligently with you to file any claims with the carrier.

Missing/Incorrect Items:

Please inspect your shipment upon delivery. Call H&H Offroad immediately to report any missing items, incorrect items, incorrect quantities, etc. Unless the order is shipped directly from H&H Offroad, missing parts or items is the responsibility of the supplier. We will work with you and the supplier to correct any issues. We know from first-hand experience that many times we purchase a part, then leave it on the shelf for months until we're able to get to that phase of our build.

We can not ship parts to a P.O. Box. We must have a physical address or we can not ship.

We do not ship internationally. Ordering online is only available to the lower 48 United States of America. Shipping to Canada, Hawaii, Alaska, and US territories is available at your cost, please call us for special order. 

FREE SHIPPING offers are only available to addresses in the continental 48 US unless otherwise stated in the product page details. 

Returns Policy

• All requests for Refund or Exchange must be communicated, in writing, and authorized by H&H Offroad within 10 days of delivery.
• All returns must be accompanied by a Return Merchandise Authorization (RMA) number. If an RMA has not been approved and provided, the return will be deemed forfeit or returned to you at your expense.
• Returns must be received within 14 days of RMA issuance. Returns received after that timeframe may be honored at our sole discretion. Return shipping is the responsibility of the customer.
• All items must be in their original package and materials in an unused, saleable condition.
• No returns or exchanges will be permitted if the product has been installed.
• Painted or altered parts are not returnable.
• Returns are subject to a 15% restocking fee or store credit in the form of a gift card. If store credit is requested, the credit will be in the amount of the sale minus shipping charges. See the Shipping and Handling Fees section below.
• Opened items are subject to a 25% restocking fee regardless if store credit is requested.

Freight Shipping or Special Deliveries: 

Items requiring freight truck shipping are only eligible for return at our discretion. In the event the item was damaged during shipping, it must be signed as Damaged upon delivery. If a return is approved, you are responsible for return freight expenses. Returned items are subject to a 35% restocking fee.

Shipping and Handling Fees:

Shipping and handling fees are non-refundable. If the item purchased was sold with “free shipping,” the actual cost to ship the item(s) will be deducted from your refund/store credit. Return shipping is your responsibility.

In the event, the return or exchange is the result of an error on our part and only our part, the shipping costs will be refundable, including return shipping, at our discretion.

Group Buys:

All sales are final for a group buy items. No refund will be authorized. In the event the item is defective, an exchange may be authorized at our sole discretion.

Special Order Items:

Special orders or custom items, such as custom paint, powder coating, or product modifications, are non-refundable, and non-returnable. All sales are final.

Clearance and Open Box Items:

All sales are final for all open box and clearance items. No refund or exchange will be authorized. In the event the item is defective, an exchange may be authorized at our sole discretion.

Warranty Items:

Unless the items are specifically warrantied by H&H Offroad, all defective products should be handled under the Manufacturer’s Warranty.